Policies and Terms
TERMS OF SERVICE
Access and Authorization
-
An adult (over 18 years old) must be present at all times for on-site service or for authorizing pick-up and accepting delivery of the computer and/or peripherals.
-
We need a safe working environment, work space and electrical power for Tech Help to do its job.
-
Payment for services must be rendered at the completion of our agreed upon service.
Customer's Responsibility
- We need you to back up all software and data on your computer's hard drive(s) and/or any other storage devices before Tech Help personnel arrives.
- Tech Help Computer Services shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.
- If you need help to perform the necessary back-ups Tech Help can perform the back-up of your data for you.
Service Requests or
Appointments:
- To cancel or change an appointment: You must contact Tech Help at 530-472-3062 or toll free at 888-311-2121 during regular business hours at least 24 hours prior to the scheduled appointment.
- If you have positive comments or there
is a problem with the service we provided p
Back To Top
Estimates and Changes to Work
Orders
Estimates are not provided free, we charge our hourly rate for this service.
Once you authorize the repairs any changes to the original work order must be
authorized either in writing or verbally before work is begun.
Force
Majeure:
If Tech Help is impaired by circumstances beyond its control, which includes but
is not limited to, rain, flooding, snow and other severe weather, natural
disasters, loss of electrical power at our offices or the work-site and police
and/or fire operations that prevent us from providing service we are not liable
for any direct or indirect damages caused by our services not being provided.
Limitation of Remedy:
Under no circumstances shall Tech Help or Hazle Enterprises be liable to you or
any other person for any damages, including without limitation any indirect,
incidental, special or consequential damages, expenses costs, profits, lost
savings or earnings, lost or corrupted data, or other liability arising out of
or related to the services provided, or out of the installation,
de-installation, use of, or inability to use your computer equipment, hardware,
peripherals, or the network as a result of the services provided hereunder.
Tech Help or Hazle
Enterprises shall not be liable for any failure or delay in performance due to
any cause beyond its control. If our ability to render services is impaired by
your failure to cooperate or circumstances beyond our control Tech Help may
choose not to provide services. Service can also be denied if dangerous or
unhealthy conditions are present including possible code violations. For any
un-installation services provided, Tech Help shall not be responsible for
repairing any damage or changes made to your residence.
Limitation of Liability & Release:
By signing the service form you agree to release and hold harmless Hazle
Enterprises and Tech Help, from and against any loss, liability, or damage,
including without limitation, any indirect, incidental, special or consequential
damages, expense, costs, profits, lost savings or earnings or liability that
you, the owner, or lessee may suffer arising out of, or related to, the services
provided by Tech Help. This includes but is not limited to data loss or lack of
function in any component or element of your computer system and/or peripherals.
Privacy Policy:
Tech Help or Hazle Enterprises does not share any of our customer’s personal
information that we gather in the normal operation of our business. That
includes, email addresses, passwords or other proprietary information.
FOR IN-HOME SERVICES PROVIDED IN CALIFORNIA:
An estimate as
required (Section 9844 of the California Business and Professions Code) for
repairs shall be given to the customer by Tech Help Computer Services in
writing, and we may not charge for work done or parts supplied in excess of the
estimate without prior consent of the customer. Where provided in writing, Tech
Help may charge a reasonable hourly fee for services provided to determine the
nature of the malfunction when preparing a written estimate for repair. For
information contact the Bureau of Electronic and Appliance Repair, Department of
Consumer Affairs,
Back To Top
Residential
-
Our regular business hours are Monday – Friday 8 am to 6 pm.
-
Our residential hourly rate is $55 per hour with a 1-hour minimum. We will bill in 15-minute increments thereafter.
-
After hours and emergency service is available. just call our Toll Free number 1.888.311.2121.
-
We have flat rate fees for our "12 Point PC Clean-Up"© service at $99 per-computer when the equipment is picked up and returned to the customer. (Within our service area).
-
Our goal is to have a 24 to 48-hour turn-around for the "12-Point PC Clean-Up
All on-site service is billed at an hourly rate.
For out-of-service area calls there is a fuel surcharge.
Payment
in full is due upon completion of the work contracted, unless another
specific arrangement has been made prior to start of work. We accept Checks,
Cash, Visa, MasterCard.
Back To Top
Business
-
Regular business hours are Monday – Friday 8 am to 6 pm.
-
Our hourly commercial rate is $55 per hour.
-
After hours and emergency service is available, call our Toll Free number 1.888.311.2121.
-
We have flat rate fees for our "12 Point PC Clean-Up"© service at $99 per-computer when the equipment is picked up and returned to the customer. (Within our service area).Our goal is to have a 24 to 48-hour turn-around for the PC Clean-Up service (excludes weekends & holidays).
-
A fuel surcharge is added for calls outside our service-area.
-
On-site service is billed by the hour with a 1-hour minimum and billed in 15 minute increments thereafter.
-
Payment in full is due upon completion of the work contracted, unless another specific arrangement has been made prior to start of work. You may pay by check, cash, Visa, Master Card.
Back To Top